RETURN & SHIPPING POLICY

Last updated September 19, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@thepeacefulpaw.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

The Peaceful Paw

Attn: Returns

RMA #

7403 Ashfiled court  

Charlotte, NC 28226  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned:

    ●     Opened/Used Items  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

SHIPPING

Our products are shipped within 4-7 Days using the following carriers: USPS, FedEx, UPS, . To return your product, you should mail your product to: 7403 Ashfiled court, Charlotte, North Carolina 28226. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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Please Note

    ●     Sale items are FINAL SALE and cannot be returned.    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

9802191287

info@thepeacefulpaw.com